Voyager RV - BC Interior's Largest RV Dealer

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I would like to express my thanks and appreciation to the staff and management of Voyager RV. We bought our used 2006 Sportscoach Encore Diesel Pusher. Voyager put us up in a nearby park for two nights to get used to the unit as well they were nearby to service the unit. On our trip to the coast there were a few kinks that had to be looked after which we paid for and Voyager true to their word covered the cost of most of it. It is really refreshing to deal with and honorable company and we will be back. Jim Westendorf
— Jim W.

I would like to thank everyone involved with the purchase of our Forest River SunSeeker 29 Ft class C motorhome. I would like to commend you for your professional dealings and making the whole process extremely pleasant. We had a small problem with a drive line vibration and with absolutely no hesitation Voyager went the distance and made the problem right. It is very refreshing to deal with an organization that cares about its customers. I will definitely be back in the future when its time to upgrade. Thanks Again.
— Alan F.

Hi Jason, We had a very enjoyable trip driving our Georgetown back to Kamloops. Larry was soon comfortable with the motorhome, and once we were home he said he was ready for a trip any time! The motorhome is even nicer than we remembered from our previous trip down to Voyager. Thanks again for all your guidance, patience and thoroughness. We couldn't have done all this so smoothly without you! In our book, you are a number one salesman and we'd highly recommend you and Voyager.

Have a great day, and a great summer!
— Sandra & Larry

We have had the best service ever at your Business. Every single one was genuinely nice and helpful. Thank you so much - We are very happy with our 1996 Okanagan that we bought there in March. Your owner/boss should be very proud of all of you! — Jim & Loretta S.

Mom did actually find an RV, she went down for the show and made a wrong turn just before getting there and found a private sale. She ended up getting a 2007 24' Triple E with 2 slides for what we think is a great price.

I must say, in our tour that day last week Allan was by far the most helpful and friendly salesperson we came across. I will most definitely come to see you if my family gets into a larger trailer again.
— Connie C.

We had been looking for just the "right" 5th wheel to suit our particular situation. After searching Western Canada online and on the telephone, we met our salesperson, Lorne Watson online when he responded to our email "trade in value" questionnaire. When we finally met face to face, Lorne was very friendly and took us through Voyagers vast inventory where we finally found our match. Lorne and the staff at Voyager RV made our purchase go extremely smooth with the professionalism you would expect making a major purchase. To all at Voyager RV....Thank You Very Much.
— Rod & Sandy

Hello Lloyd, Justin, Bob and all the people who were involved!
We would like to thank all of you for the very excellent and friendly help you gave us to get our new RV. We must say, Voyager RV has from sale to finance to orientation and to the end explicit knowledgeable people who go out of their way to get us on the road safely. They even looked after our dog. This was for us a very big experience we will never forget. If we ever need help with our RV or anything, we know where to go. Again a big thank you to all of you.
— Nik & Margret R.

Thank you Jason. You just made my day. I have had a very good experience with Voyager RV from our initial purchase to the work I had done this week. You and your staff are truly professional and knowledgeable. Bruce always has a smile and a good story every time we meet.
— Mike K.

Hi Bruce,
Made it back to Dawson Creek last night, had a leisurely trip back (actually were waiting for the snow to melt here), "camped" 3 nights. We are extremely thrilled with our new purchase and service we received from everyone at Voyager RV. The truck handles the trailer perfectly. Thanks again Bruce, please pass on our appreciation to all involved with this purchase for getting us on the road so professionally and fast.
— George & Pinkie N.

Dear Allan,
I would like to take this opportunity to express my appreciation for the outstanding service that I received from you, Lloyd, Bruce, Logan and Sara. I have purchased four recreational vehicles over the last 10 years and none of the dealers prior to yours came even close to your dealership in service, support and courteous approach to our purchase. We had never had an orientation at any time of purchase before and never had questions answered so promptly as you and the staff did for us. I had and will continue to recommend to anyone looking for a recreational vehicle in the future to be sure to contact Voyager RV. Thank you for your support and knowledge in the purchase of our motorhome. Have a Happy Christmas and a successful New year 2010.
Yours truly
— M. & J. Henderson

I am very happy with the service provided by Jason. In fact, your dealership's service has been second to none on all questions answered and we have been communicating with many many dealerships (US & Canada) in search of the right unit for us. Although we have not seen the unit, I found Jason's price quote (see attached) to be reasonable and this is the first I've heard of the $500 fuel card, making it more attractive to consider a visit to your lot. The salesman also sent us a video tour which I thought was cool! Thanks!
— Corey C., Fort Sask, AB

The camper (rode) very well on the truck. Home by 9:00 PM. It was a pleasure dealing with you and the staff. Regards,
— Jim H. (Surrey, BC)

MERV GOT HOME LAST NIGHT WITH THE MOTOR HOME. I ONLY TOOK A FAST LOOK (IT WAS LATE) BUT SURE SEEMS TO BE EXACTLY WHAT YOU TOLD ME IT WAS. MERV SAID IT HANDLED BEAUTIFULLY. I AM VERY HAPPY. THANKS FOR EVERYTHING.
— CAROLYNN C. (Creston, BC)

Good Day, I would like to thank Mathew Cockin, Service Technician, for his outstanding dedication to his work and his attention to keeping customers like me happy. In July I purchased a 6'10" Northern Lite camper that needed extra hours of hard work and creative problem solving to finally get on my Tacoma truck. At 9:15 Saturday evening, I finally drove away with my camper on my truck with a big smile on my face! Thanks to Mathew who put in the extra long hours of sweat and frustration to make the sale work. Thanks again, I am lovin' my camper.
— Magy O.

We would like to thank you so much for all your help and great deals you did for us to purchase our lovely trailer! Your staff is unbelievable! They were all so kind and helpful. They made us feel so welcome and comfortable. They all had smiles on there faces, they looked like they were happy to be at work! We do love the trailer! We are so happy that we went with the Fleetwood. Our truck pulled the trailer really nice. We camped a few days on our way home. Everything went well except a few drawers didn't want to stay shut while we traveled, so Curt is going to try and fix that if he can. That was incredible service and we are so grateful for it.
— Jill & Curtis

I am just conveying a letter of appreciation for the service that I received from your dealership. Both the salesman, Jason Smith, and the crew working on getting the new used fifth wheel that I purchased up and ready so as I could take it home that day. Would you please let your employees know that a very happy customer will not forget their service and that I will be recommending you guys to anyone thinking of a RV purchase.
— Tolin P.

It's easy to complain about poor after sale service, and easier to forget to compliment those that got the extra mile to ensure that their customer receives the highest standard of after sale service that can be provided. I bought a new motor home from Voyager RV in June of 2006, and have enjoyed excellent warranty service ever since. This despite the fact that Calgary and Winfield are situated some 594km apart, about an eight-hour drive.

I'll tell you a little of how I arrived at your door. I was interested in seeing the Itasca Cambria or Winnebago Aspect (26A). The two local dealers were not interested in having the 26A in their line. I inquired of Winnebago as to where either could be viewed, and was directed to Voyager RV. I called your dealership and spoke to Ian Mercer, one of your sales people, and arranged a time to fly out for a demonstration of the RV. I liked what I saw, and at this point I could have easily returned to Calgary and ordered a unit locally. I was so impressed with Ian's honesty and straightforward way of doing business; I chose not to do so. I felt he had earned the sale, and he should get my business. I have not regretted that decision.

My dealings with your service department have been equally pleasurable. I have had a few warranty issues that, because of distance, have been a bit complex to coordinate. Ron Brown, your Service Advisor, and his predecessor Jason Semeniuk have always been able to enlist the cooperation of Itasca and a local Itasca dealer to get things done. While I have had warranty service with your own service department, that eight-hour drive is a problem, unless I am in Winfield for another purpose.

I am pleased that I bought my motor home from Voyager RV. Your people are a pleasure to do business with. I think what sets them apart from others, is their obvious integrity and a willingness to make the extra effort to see that the customer's needs are satisfied to the best of their ability. Congratulations on receiving the Winnebago's "Top Itasca Dealer in Canada" award. You certainly deserve it.
— Wm. H