COVID-19 FAQ

Answers to your FAQ on some temporary changes due to Covid-19

Are Voyager RV operations Open in full?

All of our Departments (Sales, Finance, Service, Parts & Accessories) are Open to serve the RV needs of our customers & community, from Monday to Saturday! Appropriate Health & Safety measures are temporarily in place to follow the social distancing & sanitization guidelines. Some departments may still be operating slightly below usual volumes/capacities as we adjust to ensure the safety of our staff & customers. The short answer though, is YES we ARE OPEN!


What RV Sales & Shopping services are currently available?

We are here to connect with you On the Lot, via Phone/Text/Email or via Live Video connections…whichever you prefer!

If you wish to view any RVs on our Hwy 97 lot, we are recommending connecting in advance to arrange a viewing appointment…so that we can make sure the particular RV(s) is available, health protocols are in place, and to save you time! If you choose to just stop by our lot, that is no worries at all. We have Product Specialists available to show you around, while practicing Social Distancing.

You can also shop and compare over 400 RVs from the comfort of your home at www.VoyagerRV.ca, and be remotely guided through the options by our RV Product Specialists! We can arrange to connect online and Virtually walk you thru any of our RVs…Live Q&A with the Product Specialist! You then can ask any questions you may have about the RV, or request to get a closer look at anything.

Special RV Financing is still available - and we are offering No Payments for 90 Days o.a.c as well as special bank rates o.a.c.


Can I still arrange to finalize a purchase of an RV?

Absolutely! Currently we are doing the paperwork & payment process remotely, which has been extremely efficient and time-saving for our customers! We have a Low-contact Pickup/Delivery process in place that works great. Your newly purchased RV will still get a full Pre Delivery Inspection, Safety & Detail/sanitization clean. Then on our RV pickup day, we will assist with the setup/hookup of your RV Tow vehicle (ie Equalizer Hitch) and will also provide you with a walk-thru orientation video of the key features of your new RV.


I have a Trade-in, How would that work?

No problem. We'll just need to gather some information about your trade-in and we'll provide you with a trade appraisal quote based on the information you provide. We could then make a deal with your Trade-in, and we’d ask that you arrange a drop-off of your RV for us to check it in & confirm options/condition. To see our Trade Appraisal form, go to this link: https://www.voyagerrv.ca/sellrv-form.php?action=up


Can I still apply for RV financing?

Yes! The rates are great, and we’re able to offer 0 Pay for 90 days o.a.c!

Our Online Credit application (at https://www.voyagerrv.ca/rv-finance-application.php) is a quick, easy & ’no-contact' way to get a no-obligation pre approval in place. It is a fully secured way to get the info directly to our Financial Services Manager, so that he can find the best special RV financing conditions for your RV purchase.


Will you still purchase or consign my RV?

Yes, we are now helping customers who want/need to sell their RV…by either consigning it for them (easy contract, mutually agreed-upon price, no ‘percentages’!) or sometimes buying it outright. We are asking that you bring the RV to our lot with a no-contact drop-off, so that we can check it over safely. Then we can finalize the consignment or purchase agreement remotely, get it detailed/sanitized…and then market it to our thousands of customers!

Please complete the forms at ’Sell Your RV’ link on our website: https://www.voyagerrv.ca/sellrv.php and we can respond with some great options to get your RV Sold fast!


What about Parts and Accessories?

Our in-store Parts Department is Open Mon-Sat from 8:30am - 5pm, and is set up for easy Curbside RV Parts & Accessories purchase & pickup. Simply phone or text 250-766-4607 to arrange your Parts purchase, and then schedule a curbside pickup. We are also allowing a maximum of 2 customers at a time in our parts/accessories store, when ‘in-store’ shopping is required. And IF you’d prefer parts delivery, please let us know and we can offer some options for you as well!

Click here to view our amazing RV Parts/Accessories specials: https://www.voyagerrv.ca/parts.php


Are you still doing RV Service work?

We are still playing some ‘catch up’ to be able to attend to customers who had previously-booked appointments, but our Service Department is now booking in your Service & Maintenance repair requests from Tues - Sat from 8:30am - 5pm. We are prioritizing work that is safety related and/or ‘Preventing you from using the RV’….and also giving priority to those who had a previous appointment booked with us that was cancelled due to Covid-19, and to customers who purchased their RV from Voyager RV.

Our Mobile RV Service is also now back up and running, with our Red Seal Technicians coming to you to help fix up any issues, while following health/safety protocols. (service call fees apply) Go here for more info or to book your Mobile Service appointment: https://www.voyagerrv.ca/mobile-rv-service.php#mobilervservice

We also have free Tech Support available Mon-Sat. Just call or text 250-766-4607 and we'll do all we can when possible to assist you with a fix…even when it needs to be done remotely.


Will Voyager RV be able to ‘weather the storm’ as a company, if the health guidelines & social distancing effects of Covid-19 goes on for many more months?

Absolutely & without question. Voyager RV is open for you now, and will continue to monitor things to continually refine our RV services so that we are the most safe & efficient RV Dealer to deal with in Western Canada, and the place that offers the most value & best Customer service. We WILL weather this as a company and be here to support our customers as one of the top RV Dealerships in North America….to assist with all RV Sales, Service, Parts & Financing needs. We are HERE for you!

 

Search Our Inventory

scroll up
TOP