OUR CUSTOMERS TESTIMONIALS
We’d love to hear about your experience shopping at Voyager RV so we can help others find the perfect RV with help from our friendly and knowledgeable staff.
Send us your written testimonials HERE Or, if you’ve got a few extra minutes and a smart-phone, please send us a video testimonial so we can show others how we’ve helped real people find their dream RV. To thank you for your time creating a video testimonial, you have a chance to win a $250 parts store gift certificate in one of our ongoing draws.
Here is what our customers have to say about us:
We purchased a used 5th wheel from Voyager 2 years ago,with the advent of covid ,forest fires ,travel restrictions etc it took the whole 2 years to get back for service on a few things that were wrong.during all this Voyager stood by us and repaired everything that was not right.We cannot thank Logan,Jason and the rest of the service people that went out of their way to accommodate us and repair our trailer.
THANK YOU ALL
— Darleen & Keith
My husband Rick & I want to send our heartfelt thanks to Voyager RV for making our Northern Lite camper purchase such a wonderful experience.
All of your staff are exceptional. We want to especially thank Jason Bouchard who really went above and beyond to help us. He answered all of our many questions quickly and clearly, was always patient, kind and knowledgeable. The amount of time he spent (even when he was on vacation) helping us to ensure that every step of our purchase went smoothly is incredible. It is clear, visiting your site that all of your employees are very special people, all are concerned with helping your customers and all take pride and pleasure in their jobs. Thanks again to Jason, Chris, the technicians that worked on our truck and the staff in the parts store!
Tomorrow we will stock up our camper and then our new adventures begin! We will be telling everyone we know and everyone we meet on our travels what a wonderful experience we had at Voyager RV.
— Elaine & Rick H.
Good Day Mr Friesen,
My name is John S. and along with my wife, Bonnie S. we just wanted to drop a line to you to provide some feedback from our experiences at Voyager RV. I am a firm believer that if a business does a bad job, they should be made aware of it, also, if a business goes above and beyond when dealing with their customers, these points should also be brought forward. So, allow me to regale you with a tale of "The great MotorHome purchase of 2021".
It all began way back in late January when we noticed an advertisement for a 2011 Fleetwood 34DS MotorHome and we made an inquiry over the internet through your website. A gentleman by the name of Mike Ruscheinsky returned our inquiry with a little more information on the coach providing us with a video tour of the coach which we found to be very helpful so we decided to make the trek from Penticton to Lake Country to view the coach first hand. Our first attempt to travel up was cancelled and a subsequent appointment was made for January 23rd, however, due to increasing interest Mike suggested we place a refundable deposit to hold the unit until arrival. Prior to us arriving I compiled a list of 21 questions in an attempt to get just a little more information prior to us travelling up and Mike was very fast with researching and sending back the answers to all of our questions. This put us in a much better frame of mind receiving all of the extra information prior to arriving on site. Once we arrived Mike took us on a tour of the coach, set us up to take the coach for a test drive, and when returning we sat down and discussed the possible purchase. With a little bantering back and forth we provided Mike with a counter offer and a deal was reached. One question I had was regarding the 45 day warranty, as it was January, it was agreed to move the warranty dates to run April 1st for the 45 days, which made us very happy to hear. So now it was a matter of deciding on a pick up date and that was to be Feb 5th providing Voyager with a little extra time to correct a few defects we had pointed out. Upon our arrival we dealt with the usual paperwork, insurance etc. and finally went to take possession of the coach. Unfortunately there were still a couple of things that were to have been corrected prior to today but were missed and required repair before taking possession. The service staff came out right away and did the work necessary, along with a lengthy replacement of the step motor we had found on our test drive. All in all it delayed us leaving by a couple of hours and to keep us smiling Mike presented us with 2 - $50 gas cards which was an especially nice gesture. So although there was a hiccup on delivery day the experience was definitely one of our best in making a major purchase. Mike was always at our beckon call, even on his days off and made us feel so welcome and important to Voyager. He was able to answer any and all questions that we had and made sure we were happy with choosing Voyager Rv to purchase our RV.
The next phase of our relationship was now switched over to the service department as the 45 day warranty had run its course and there were a number of small issues requiring repair. I was asked to provide a list with pictures which I provided to Michelle Smith for possible warranty coverage. Here we had to attempt to schedule a date to do the repairs as we planned to use the camping coupon at Holiday RV Park while the repairs were made and with a little juggling on both our parts, an appointment was made. Michelle was one of the most pleasant and personable people I have met and throughout our conversations of what was required to repair she went out of her way to make sure all of our wants and desires were met and organised. Upon our appointment day we met our tech, Brian Baker, another very personable individual, who did all of the work on our coach. I found that he listened to all I tried to explain and explained all that was being done and then went ahead and performed the necessary repairs easily to our satisfaction.
So now that our purchase has completed I felt it was time to make sure that the sales people, the service people (both behind the counter and in the shop) as well as the parts people (as I had made a purchase there using the gift certificate) all receive our highest appreciation for making us feel comfortable and important to their business and I will most definitely send anyone I know who is looking to purchase an RV your way.
If you have not already done so, please be sure to let your employees know that they are carrying out a wonderful job for your company and deserve your heartfelt appreciation for a job well done.
Thank you again for a wonderful experience,
— John & Bonnie S.
I would like to extend my sincere appreciation to Voyager RV for an phenomenal experience in buying my 2017 Pleasure Way Van. My sales representative Mike Ruscheinsky did an outstanding job, easy and pressure free to deal with, answering all my questions, concerns and even providing me with a "Homemade Video: of the unit. The Voyager RV team was so professional and accommodating in particular Lloyd who navigated me through the administrative side of the purchase and warranty. Finally, the day I picked the unit up it was very efficient and stress free process, the boss Jason was very helping fitting me in before my allotted time allowing me to make my connections back home.
Thanks again for doing all the little extras that matter.
— Tim M.
CANNOT EXPRESS HIGHLY ENOUGH ABOUT THE SERVICE. JASON & THE TECH WERE AMAZING AT EXPLAINING THINGS.
THE TEAM IS GREAT! BEST EXPERIENCE HE EVER HAD!
— John H.
Our buying experience From Voyager RV was nothing short of exceptional. As this was our first RV purchase we put allot of effort into researching Travel trailers and decided on Grand design Imagine. Ryan Serwa helped us to locate the floor plan we didn’t know we wanted, until we saw it in person the 22MLE XLS. From start to finish Ryan has had our Best interest as a family in mind and was Genuinely happy for us when pulled out with our new trailer.
Thanks Voyager team for all the EXTRAS you have done to keep us safe when purchasing in these trying times of Covid 19. and thanks Ryan for the Wine tumblers they will get plenty of use Cheers!!
— Graham K.
I bought a 750 HS from Mike R. at Voyager site unseen based on some phone calls and emails. I drove from Vancouver Island and picked up the perfect camper for my needs. The staff were amazing and I am so appreciative of the help and service. This camper gives me a level of freedom I absolutely love having , going to the bush with my dogs. They did some aftermarket modifications to the unit based on my requests and it was all ready to go when I arrived. The staff also respected the covid safety and I felt comfortable being on site at all times. This unit on my mega cab turns heads and I have already had many questions about my set up , I make sure to tell them make the trip and head to Voyager. The whole staff are just wonderful , from the front desk , parts sales , manager , and the guys at the back end getting everything done and ready. They work as 1 team to help customers leave happy. They even gave me a few places of interest to check out in the area. 5/5 top service.
— Jonahs F.
Recently purchased Grand Design Reflection trailer. Dealt with Mike Ruscheinsky. He was very professional, knew his product and answered all our questions and concerns. Would recommend him to anyone. The technician that attached the towing hitch also was very professional, personable and was thorough in the information he provided. All in all two real good people to deal with. This was our second RV purchased from Voyager and was again a pleasure to deal with the Company.
Would recommend them to any and everyone looking to purchase a recreational vehicle.
— Harvey & Karen C.
We purchased our used (new to us) Surveyor Select from Voyager RV. Sales team was amazing, super friendly and knowledgeable. On the day we picked up our travel trailer the finance was smooth and easy. The service department gave us a detailed orientation and even setup my equalizer hitch an no extra cost. Ward Fraser was was amazing, he took the time to give us information on campgrounds in our beautiful province of BC. He talked about Bella Pacifica in Tofino and how nice the campground and proximity to the beach. So we booked a 12 day trip to Vancouver Island. Took the Ferry from Vancouver to Victoria (couple night stay) headed to Nanaimo and than Tofino. AMAZING holiday all thanks to Voyager RV for checking off another trip on our bucket list. We absolutely love our travel trailer and the memories that we are making. Could not be possible without the help from everyone at Voyager RV.
Thank you thank you thank you!!!!!
— Don & Shari C.
We recently purchased a used 2012 Starcraft Autumn Ridge 297BHS from Voyager RV. We found the experience to be totally awesome. Deb in sales helped us out with any information that we required or requested, and believe me when I say that there was a lot. No matter how much we contacted her by text or phone, she was always courteous, attentive, and did whatever it took to deal with our request or situation, even on her day off. Thank you so much Deb, your professionalism, attitude and demeanour hasn't gone unnoticed and we give you 5 stars for that. As for service, the people we dealt with there, were also very professional, courteous, helpful and just all around good people to deal with. They repaired everything that we requested to be repaired so that our new trailer was in perfect condition to be used, and all while having a great attitude and even a few laughs together while the work was being done. One fellow in service was even laying in his back in water and getting soaked just to replace a drain valve on the frame rail. My apologies but I don't quite recall your name, but I didn't want your great attitude to go unnoticed as well. All in all I give all the staff that I dealt with at Voyager RV in Winfield 5 stars and would recommend them to anyone.
Thank you Deb, service, and Voyager RV for getting our purchase of our trailer onto a great start.
Thanks for making the repair happen, and IAN was a great guy, very nice. It is an excellent service VOYAGER provides. It was nice to have hot water and a shower again!
Thanks so much.
— Glenn & Linda J.
Just a note of thanks for the great service and the experience including airport pick up. We are very happy with our new Class C. Please let Sheila know how much we appreciate her professionalism and help getting us through the paper work -most important part right.
Thank you Voyager RV
— Neil & Dorothy A.
Thanks for the call and setting things up for an appointment so quickly.
Its no wonder you guys won Gold in the Best of Kelowna rankings (I voted for you too!) - always top drawer service right from the purchase experience through the service assistance.
Have a great week,
Just wanted to give a huge thank-you to the entire staff at Voyager RV Winfield, truly a great team that compliment each other. Jordie delivered on everything he said he would and more, definitely went the extra mile. The finance crew was great and very efficient, even at our little meeting at Dollarama, LOL. We had our 5th wheel delivered without a hitch. Amazing skills to get our 41' unit in a tight spot, kudos. Great experience all around in our covid 19 times. We are confident the team at Voyager will look after us if we have any warranty issues and future purchases.
— Lisa and Rob J
Recently we purchased an RV from your organization and we certainly wish to express our appreciation for the professionalism and excellence of the Voyager RV personnel. That includes you as you contacted us almost immediately after we enquired about an RV offering any assistance that we might need. The courtesy of this contact left us with a favourable feeling about Voyager RV. Thank you.
From the time of a phone call enquiry from Victoria to driving off your lot in Winfield we could not be treated better.
We especially thank Deb Thiessen for her competence and patience as several phone contacts were made as we were deciding to make the arrangements for purchase. She is caring, knowledgable and very helpful always with a smile to welcome customers. We appreciate her courtesy pickup at the airport among the many things that had to be done.
Also we were extremely pleased with all other personnel. Sheila walked us carefully through the financials in a very friendly manner; Cindy through Insurance, and Chris, Parts and Service Advisor who patiently and kindly went through the Orientation and like Deb went the extra mile. There were other folk too whether it was the receptionist who offered water or a cup of coffee or Jordy who treated us to Chocolate Almonds. What a pleasant experience over all.
Kudos to Voyager RV for your excellence of service. We certainly felt very comfortable before we left on our return home trip.
Kindly express our thoughts to those named in this note. They need to know that their assistance was awesome and that we will highly recommend Voyager RV to others.
Congratulations on 35 years!
— Sincerely Mike and Linda
The Voyager technicians were very knowledgeable and professional with us. They took the extra time and made sure we were 100% satisfied. They even followed up the next day to make sure all was OK. They went the extra mile and requested on our behalf a refund for the hot water part and time spent on it. We are proud to own a Lance trailer and show the product. Thank you again for your attention and your support.
— Lyne and André
Dave and I just want to thank you and all the others in your department for the exceptional service we received last Tuesday July 9. Not only did we have some warranty work, a solar panel and a fantastic fan installed before we arrived but you worked in the time to add the hood for fan while we waited. Furthermore, your service department went above and beyond, fixing the equalizer bars so they hung straight by moving the battery case back and welding in new brackets for it to sit on. All done as an add on towards the end of the day. We really appreciated that getting done and done right that day. Thank you all in the service department again for the outstanding service!
— Susan and Dave
Just a quick note to thank you and all the wonderful staff at Voyager, for making the purchase such a smooth and effortless transaction. We are very happy with our new Jayco trailer, and the incredible Voyager RV service. You all indeed made it “worth the trip” from Alberta . Thanks very much for everything Mike!
— Mike H
You all have definitely exceeded our expectations. We have never experienced such a great group of people under one roof. Ryan right from the day we stepped on the lot was attentive, respectful, very quick to respond even on his day off and best of all had a great sense of humour, Sheila and Cindy were both so helpful and also provided us prompt and knowledgeable service. Gord who provided us with orientation provided us one of the best orientations we have ever had. He was patient and took his time explaining everything thoroughly. He is definitely passionate about RVs.
Now for Mike :) what a guy. He treated us with the utmost of respect along with quite a sense of humour at my husbands expense “priceless” I believe our best buying experience. They delivered our unit to Rock Creek and helped set it up and make sure everything was working. Thank you Kevin. We will be back.
— Ron and Betty
Thought I might drop you an e-mail to let you know that we had a great trip home yesterday, even though we hit a blinding rainstorm on the connector highway to the extent that we had to stop for a few minutes as the highway became a little dangerous for any type of braking. The trailer towed great with excellent balance, coupled with our truck’s exhaust brake for the downhill runs, made the trip quite comfortable. Thank you again for all of your help during this purchase at long distance, and as it was with the previous two purchases at Voyager RV, the assistance of the Voyager staff for the tutorial of the unit and the proper configuration of our towing gear, was outstanding. This whole experience for the third time, is the reason we travelled to enjoy the confidence we have in Voyager RV. It was a pleasure to meet you Mike and thanks again for all of your help through the process. Very best regards.
— Larry and Linda W.
There are very few companies that truly "walk the talk" when it comes to providing the best possible customer service to their clients. Well, I can say without any reservations whatsoever, Voyager RV is truly a company that takes pride in providing the best possible experience to their clients. We recently purchased our second trailer from Voyager RV, a 2016 40' Grand Design 5th wheel. Both times that we bough our units, we specifically dealt with Brian Biccum. Whether you're a seasoned RV'er or someone new to the experience, Brian's professionalism, integrity and unmatched dedication to ensuring that you get the best possible deal is something we truly appreciated. I would be remiss if I never mentioned the Service department of Voyager RV. With our first unit, we have a minor issue with our power converter. The staff of the service department went out of their way to helps us correct the problem over the phone without incurring needless expense. They even called us back to ensure that everything was running okay. I would highly recommend not only Brian, but any of the team of Voyager to provide you with an incredible buying experience. This is a first class company and one that I would highly recommend to ANYONE.
— Regards Randy and Colleen
Thank you so much Ron!! As for the other dealer in Alberta - they were the first place we visited for the Hymer and the service was horrible.. plus they wanted to sell us a USED Hymer for the shows at a ‘brand new price’ even though it was used and had a dent on the side. THAT is why we flew to Voyager – service obviously is much better where you all work.
— Joyce K.
Jordie listened to our requirement and budget and showed us exactly what we asked for. During negotiations He made us feel like we were in partnership with Voyager rather than a we/them situation. Great to deal with. At pickup of our R.V. the orientation was good and the service tech was exceptional. It was great to have the trailer properly set up to the truck (hitch high, break away switch and hitch placement). Young fella really knew his business and was very personable. Great team work by your staff. Thnx for a great experience.
— Bryon and Deb H.
Kiel was great and worked through the whole process with me on the trade and getting our family into our trailer in time for the long weekend! As we live out of town, Kiel was very good and prompt in his communication back to me to make the process as seamless as possible! Awesome customer service by Kiel and would highly recommend dealing with him!! Keep up the great work!
— John W.
Brian! You guys are absolutely the best! Thank you, thank you! You made the entire purchase process so very easy and so streamlined. Thanks to Duncan! He was so kind to come help me out. The car towed the trailer beautifully. Roxanne swears she could not tell it was there. I knew! We got over the mountains with no issues. Our next door neighbor was able to get it into our driveway in between huge construction vehicles, piles of dirt and rocks. Next up - fit it up for the maiden voyage in a week or so. Thanks again... see you in the fall at least. Cheers,
— Paula S.
I almost made a mistake and bought an RV somewhere else once, but, thank goodness I did not!! Over the years and now 4 transactions, (we just upgraded!) We have found a phenomenal sales outlet I trust without question!! Mike Roberts and the rest of the staff have definitely earned our business into the future!! A pleasure to negotiate with, a pleasure during delivery and throughout the aftermarket care process. Service is amazing as well with the remote option and Aarons excellent service.
Thank you for making an often stressful situation very relaxed and enjoyable, Mike et al!!
— Rob & Lisa
To all you wonderful People and the sweet visiting dogs. We were thrilled to learn of your award when we were reading our Courier this morning. You more than deserve it!
We are delighted to have found you folks…
…it is our honor and joy to consider you “Our RV Go-to-Shop!!!”Humongous Hugs, Thanks & Appreciation
— Gwyneth, Dan, & W
From the Lees, a Winnebago Travato customer!
Congratulations to you and all Voyager RV team on achieving the Elite Blue Ribbon Top 5 RV Dealership in North America Award. Saw photo in paper along with write up on continued recognition of Voyager customer satisfaction. Keep it up. Regards
— G & D Lee
We wanted to say thanks for all the time and effort Doug put into ensuring our purchase went well. He knew we were very apprehensive about coming all the way from the coast, but we need not have worried, the trailer is beautiful. More importantly, we were treated exceptionally well from the minute we walked through the door. From the receptionist offering us a snack to the crew out back ensuring everything with our truck set-up was level and roadworthy. Our onboard orientation was so thorough that we got home and felt very confident that we knew how to work every aspect from solar panel use to winterizing. A purchaser of a used unit can feel comfortable knowing that what you are buying has gone through a rigorous inspection process.
We will not hesitate to recommend Voyager RV and in fact friends who want the same unit were on our doorstep to see it when we got home. Thank You!
— Mike & Cindy
After purchasing our Grand Design Solitude 321RL in October 2016 we left a week later for California and Arizona. We have been in California now for four months and have had no problems with our Solitude . We have met people who have purchased new 5th wheel trailers recently and they have all said they looked at Grand Design but bought a different brand. These same people all said they wished they had purchased a Grand Design because they all had major issues with what they have purchased. We on the other have been issue free. So, Mike, thank you for your help and assistance when we came to look at trailers. You helped make the purchase enjoyable and easy without any stress , also we drove away with one the best 5th wheel trailers on the market today.
— Pat & Dawn P.
Doug Fries has been exceptional in helping our family find the trailer that works for us. Shawn is coming to pick it up this morning. We are looking forward to going on many family camping trips. We have definitely been impressed with the service we have received. Much better than anyone we talked to in the lower mainland. Will recommend you guys to anyone we know who is looking to buy. Thank you.
— Christine B.
I recently purchased a small Jayco Jay Flight from Voyager RV. From the moment I came in to make the purchase until I left the lot I felt completely welcome and taken care of. Their professional staff did an amazing job, everything was organized and any questions I had were answered. Sheila in financing was great to deal with and the entire service department that walked me through the RV got me all hooked up so that I could enjoy my first trailer camping that night. The kids had a blast. Thank you Voyager RV.
— Cam M.
Thanks for the follow-up. You bet we will certainly send people your way.
We are happy with the trailer. Even though we haven't taken it anywhere we've already spent quite a few nights in it as we are doing home reno's :) Next weekend we are going for a weekend in Revelstoke to get some riding in - quite looking forward to it! I'm sure it will suit our needs well. We found that it towed very nicely on our trip back to Kamloops. Thanks!
— Jeff B.
Well, Gypsy II is on the road looking forward to heading south from Langley to Mexico. And who made this possible? Mike Roberts of Voyager RV. I love my 31 foot, 2015 Class 'C' Forester. Finally retiring Gypsy I, Mike was so helpful in helping me determine her price for market, and this was not included in his job! Also, I received a credit in the Voyager store, and left the lot with a full tank of gas and propane.
Sometimes, buying a 'new house' can be very stressful, but with Mike’s knowledge, expertise and 'laid back' salesmanship, he made the transaction painless and enjoyable. Anyone wanting an RV really should see Mike!
Thank-you from the bottom of my heart,
— Ferne N.
I just thought I would touch base after the purchase of our trailer (2017 Jay Flight 26BH) on Friday. It was a bit of a long day near by the end and we were in a bit of a rush to get to Kamloops so I didn’t get a chance to talk before we left. When we first started out looking, we weren’t really too anxious to buy right away unless the right trailer at the right price happened to cross our path; if not we were willing to wait as long as needed. We were told by large amount of people to deal with Voyager and skip Country because the service level at Voyager was the best around. We actually polled everyone we know on Facebook on where the best place to buy was and Voyager got 100% of the votes). When we stopped by to look at the Jayco that we ended up buying, it was done as an afterthought on our way to see another trailer at Country. After dealing with you and then dealing with the guy at Country, I can say first hand I felt much more at ease dealing with you. I was dreading having to negotiate back and forth but you came in bang on where my head was at. That took a huge amount of stress off the whole process. The service we got was top notch all around. Starting with you and all the info you provided us with, the laughs while doing the financing, getting a heads up about my batteries and providing boxes for them, the walk around, and lastly to the young guys fixing the “little” things we spotted that needed fixing. The amount of work they went through to see what one little switch did was crazy. I was at the point in my mind where I was ok with not knowing but I’m glad they were persistent – turns out the switch was for under the counter accent lighting. Yes it took a while, but we left really feeling that we were taken care of by everyone we dealt with or talked to. At no point did the service level diminish. I will definitely recommend you guys to anyone that asks. Like my business, I’m sure people are always very quick to point out where you stumble. I think the better feedback is the good stuff!
Thanks for your help. Regards,
— Glenn B
I would like to thank each and everyone, that went out of there way to make sure we were happy, with everything.
Also I would like to thank Ryan, for taking the time to drive down to the used lot, and do a great job of videoing the unit and sending it to us in less than 1/2 hour. Thank you to Brian for being so patience, when we came down to look at the 5th wheel and answer all of our questions. The boys from the shop did a great job, going over how to move the slides in if we were to have a problem. Our tour guide was awesome-- thanks to him we had no problem spending the night it on our way home.
A big thank you to Bob for doing a great job getting our truck and 5th wheel down to the bottom with no problem.
— Charlie & Pam
We took our trailer and the dogs out for their maiden voyage this weekend. We had the best time ever and are planning our next outing for next weekend.
Thank you so much for helping us get our first trailer.
— Kathy B
We purchased the Minnie Winnie on the weekend and I would like to say we had excellent service from Kathy Hubble. We are living in Campbell River and Kathy was great to deal with. When I emailed her with questions she would get back to us within the hour which has made the process very easy. Looking forward to returning for the unit in a few weeks!
— Regards, Wayne
Mike, First of all thanks for the great customer service at Voyager RV. The same experience we had back in 1997.
This Jay Flight 29Y is solid on the road because of its low profile (like 60’s and 70’s units), no sway at all with passing trucks.
Also the roads between Revelstoke and Golden have hills in them to make even the semi’s fly.
We left 1.00 PM (our time) Winfield and were home in Sparwood at 9.45 on the 687 km trip. And since I never go over 100 km/hour
it means this unit pulls easy.
You all have a great time there is Winfield and we will surely recommend Voyager RV’s great service.
So now I get the TT level on some boards and get things ready for our first trip at Easter.
— Sincerely, Alie and John G
Just a quick note to say thank you for all you have done to close this deal. The trailer is beyond my expectations. I appreciate all you have done as well as the other staff Matt and Doug who were also extremely professional and helpful.
I will recommend anyone who is looking for any type of RV to see you and the other staff at Voyager RV. Getting me on the road was quick and easy for me so that was definitely a plus.
Again thanks to all of you at Voyager for the outstanding service!
— Roger C
Best sales and service ever, actually my second purchase so my second best sales and service ever! That's why I came back. Kathy and Matt and crew who did the service on the unit were out standing! Matt, it's Saturday at 3:30 pm, he knew I had waited all day, comes and says can you give us a hand? I had my tools and had worked on many units in my past so I pitched right in. He was awesome and here it is, 5:00 pm and you are closing. Saturday night, everyone wants to go home, not Matt, he wants to ensure the unit goes out as promised so we worked till 8:30 pm. He went over everything making sure I understood what to do as it was a older unit I wanted to use for outback. Employees like Kathy and Matt are hard to find as they live what they talk, CUSTOMER SERVICE and SATISFACTION. That's why you should be proud to accept awards like you get. It's your people! Your reputation is always built on Integrity and Trust. You have both!
Congratulations from one happy customer.
— Lawrie S.
Great to hear from you. All is going very well. Having just finished with the holiday visits from all the kids, the kid's in-laws or out-laws, depending on the view point, we are setting up our next big trip (3 weeks) to "Death Valley, Grand Canyon, then on to Santa Fe and Carlsbad Caverns. We'll send pictures when we return. Then in May we are heading off to Yellow Stone, Dakota Bad Lands, Mt. Rushmore and more.
We have taken the camper on several 3 day trips to learn the ropes. We are still learning but having loads of fun. Adding equipment, learning the systems, and finding key storage boxes is a lot of fun.
Stay tune for more as we start the next big ones. Tell everyone at Voyager RV & Northern Lite, thanks for a great send off.
— Greg & Donna
Janet and I would like to thank all your staff for making the purchase of our new 5th wheel trailer an easy and pleasant experience. Mal Fancy had lots of patience with us as we looked and road tested a motorhome and looked at other trailers before making our purchase. Mal was always there to answer our questions and to work with us when we changed our minds
about extras we wanted. Any service work that was needed he organized quickly. A big thanks goes to Shaun Patterson for all his help and to the people in service and parts for taking care of us and also working hard to get us on the road after a last minute warranty problem.
We went to a number of different RV dealers and kept coming back to Voyager for the
purchase of our third trailer from this dealership.
— Roy & Janet R
I just wanted to drop a quick line to thank you for ALL your help with Isla’s wish! Her family posted a picture of her with her new trailer on our Facebook… her smile is amazing and you guys helped make it happen!
I really can’t thank you guys enough for your help with BOTH of our recent trailer wishes.
— Andy K
I wanted to write and let you know just how pleased Elaine and I are with the Via 25Q but most of all to say a big thank you for making it all possible within such a short time. We loved that you went out of your way to send us a video of the vehicle, it really helped in our decision making process. Everything seemed to be going well until we learned of the damp in our 5th wheel, it was such a shock as we tried to keep the 5th wheel in a good state of repair but it seemed water found its way and caused havoc. On a positive note at least it was discovered now and not left for much longer, I dread to think what another year of water ingress would have done.
Jason was very kind in trying to break the bad news to us in a gentle manner and we appreciate how difficult it must have been to be the bearer of such bad news, everyone was being as kind as possible knowing our situation. In the end it all worked out and I cannot speak to highly of the customer service received from yourself, Logan, Mat, Sheila, Lloyd and Jason who leads by example.
Good customer service is an expectation not always met but the team at Voyager RV exceed in every detail and you turned the day around for us and listened to our needs. You and Mat stayed behind until late in the evening to ensure we understood how to use all the gadgets on the vehicle and answer our questions. It seems Mat knows everything there is to know about RVs, I felt very assured by him imparting his knowledge. Quite simply we are so grateful we found you on the internet and made the journey to you.
There are just a couple of minor issues that Logan has in hand; the faucet, fridge light/lock and spare vehicle key ( I understand the original owner kept a key). I have just discovered the DVD/CD player on the infotainement center is not working can you advise how we go about getting it fixed?
I look forward to hearing fro you Dan, would you please be so kind as to pass on a very big thank you to everyone and let them know they made a difference in a very positive way.
— John P
Thanks for thoughtfulness and refreshing response to me being a potential customer. I have found that Dan Keith is very helpful and well mannered to my questions and inquires. You Web Site is user friendly and informative. If all of my interactions with Voyager RV are as painless and pleasureful of what I have experienced so far, you will have a customer for life that will tell anyone and everyone who to buy a RV from.
— Eric J
We have had a wonderful experience at Voyager RV in Winfield B.C. and would highly recommend purchasing a RV there!
We have purchased a 2003 Topaz by Triple E and couldn't be happier with our purchase. We have owned a Triple Motor home before and we determined to get another Triple E. With internet searching we were able to find one in B.C. but we live in Central Alberta. Brian got back to us right away and personally took a video of the unit. He was very thorough and even went on the roof! We liked it but it had to go through the inspection. They did find a leak with the hot water heater but they fixed back to new condition. We received many extra bonuses as part of their Anniversary sale. All this service for an older unit, hard to believe!
Thanks Brian and all the staff for your excellent service.
— Keith & Darlene R
We traded our 2006 Jayco travel trailer on a new Jayco Redhawk 31XL. The sales department has been excellent great price out of the gate without the need for a lot of negotiations. I really appreciate a dealer that gives everyone the best price possible fist.
Looking forward to many years of happiness in this new motor home.
— Mike C
Thanks for the photo of Barb and I picking up our new fifth wheel. We have taken 3 trips already and are just loving the new unit.
This is our third fifth wheel we have purchased from Voyager in past number of years and the second one we purchased through Mike Ruscheinsky. We have found Mike and the parts and service group at Voyager to be knowledgeable and very good to work with and appreciate the response to any issues we might have had.
We are at the stage in our lives where we have the time to get out more often and are really enjoying the comforts this new unit provides.
— Grant S
We recently traded in a smaller travel trailer for a larger one and due to special circumstances needed to have our new unit available as soon as possible. We were very pleased that they did all they could to accommodate us, speeding up the administrative and pre-delivery process for us, and even helping us move our stuff from the old trailer to the new one. Every one we dealt with at Voyager was most helpful and professional. Special thanks to Brian B. and Jason F in sales, and to Sheila in the business office, and also to Dave and the others in the detail area who helped us on our way.
We would definitely buy again from Voyager, and would recommend them to anyone looking to buy an RV.
— Bob & Donna k
Attn Kathy, Manager and owner.
This has been my experience of the Voyager RV organization.
I have already described the excellent level of service obtained from Kathy on coming to an agreement.
Business end. Even though we had agreed to a price, this is where most retailers come up with different reasons for additional costs. Nope, not you guys, It was exactly what we had agreed too. This is a function of your sales person being honest and knowledgeable, management philosophy of making the buying environment a good memorable experience. They did give me an option for extended warranty. There was no heavy sales push, which is the way it should be.
Insurance. It is nice that it is done in house, better than running around for plates.
Technical Services. There was some challenges trying to get the equalizer hitch adjusted. The supervisor did it right, even though the client was hovering, he took the time to do it right, instead of good enough attitude. Even thou the site was busy, our trailer was expedited out in a very timely manner.
Walk thru, I do believe his name was Gord. What could be said, you could not find a better person for a job like his. Even though it must be a monotonous job to walk people thru these units, he still made it very informative.
Your business operation can be clearly identified as “Say what you mean, do what you say”. The buying experience was made easy by good, honest people, making a honest living providing a high quality service.
— Ken and Sandra S
I was in the market for a truck camper. There is little call for these in Winnipeg MB and there was little choice in new or used units. So I searched Calgary, Edmonton Kelowna, etc. I finally found a used unit to my liking at Voyager. An Arctic Fox 990. Kathy the sales rep made the long distance negotiations easy and addressed all my concerns which was not easy task and took a considerable amount of faith in her, on my part before I decided to make the long trip. When I arrived at the end of March, the camper was as described, ready clean and in pristine condition. The staff at voyage were very friendly and eager to help. The sale was finalized. I spent the first night in the camper in Winfield and unfortunately noticed water running out of bottom the camper in the morning. Back to Voyager, this is where the staff went above and beyond to what I was used to at a dealer. They immediately went to work on the unit removed the bottom changed the leaking pump, replaced all the insulation with better than original R value. It was a full day job and Paul the technician, deserves special mention. With me hovering anxiously over him he performed a thorough job and patiently educated me on the finer points of truck campers. The experience was a good one and the staff made the long trip from Winnipeg to Winfield worth wile.
— Gerold P
Just wanted to say thank you Kathy and to everyone at Voyager RV! The service was impeccable and the staff was very knowledgeable! Our first camping trip was awesome!
Will be sure to recommend Voyager RV to friends and family!
— Brigitte B
Thank you for your exceptional professional work that you have done for us. You did not sell us a trailer, You helped us buy one. We had just come from another dealer site, where they were so fixated on how good they are and would not listen to a customers opinion, we simply got up and left. While, you on the other hand, came out and met us, and talked about your own experience with RV’s and brought us comfort that you were not in it just to make a buck. You wanted to help us buy a trailer. You have succeeded.
This is the green light.
Be proud of it, and I hope your manager gets to read the email.
— Ken & Sandra S
My wife and I brought our Trillium to Voyager RV in order to deal with a messy warranty issue - they agreed to do work for us even though we had purchased our trailer from someone else. The warranty issue eventually turned ugly as there was little to no communication from the manufacturer of our trailer to Voyager RV, but Voyager worked with us and we were able to settle the situation in a mutually agreeable way. We were treated fairly, professionally and with much courtesy and we look forward to bringing our RV back to this company for any future work!
We recommend Voyager to anyone needing work done!
Thanks Ron & Team :)
— Helene & Peggy
We got the trailer back to Victoria , no problem. Then took it out for the maiden voyage last weekend. It is exactly what both me and my wife wanted. We absolutely love it.
Thanks for helping us.
— Dwayne and Diane
Ed and I are delighted with our purchase of our 5th wheel from Voyager RV.
You gave us great service and it was a pleasure dealing with you yourself.
— Ed and Margaret L.
It was a pleasure meeting you. You made it such a pleasant experience and I must say that all the staff I came into contact with during the purchase were extremely awesome. I thank you for all your assistance and I wish more dealerships had such wonderful staff. The 5th wheel looks awesome in my driveway. I can't believe all the neighbors that came to admire our new toy. I told them all to go a see you if they are buying a new rig.
Again thanks for everything.
— Hans & MJ
The level of service that I have received at Voyager has been second to none. Ryan is on top of everything and is always communicating with me on time every time. Although we have yet to purchase an RV, my wife and I would not even consider going anywhere else solely based on the service and commitment that Ryan has provided to us. I have purchased 8 rv's in my years of camping,and those rv's have been purchased from a variety of different dealers. There has NERVER been an experience that has been as good or as comfortable than the one I have had with Ryan!
— Daryl H.
We purchased a trailer from voyager on Saturday. Mike Roberts is who we were dealing with. I have to say voyager has the best customer service we have seen in the RV business. Your staff are an amazing team. They work together so well. Right from Mike to financing to the staff who got our RV ready and told us all about it. Even the fellows who drive the rvs around the lot are very good. Thank you so much for the great service. Oh and the staff in parts are fantastic as well. I'm really bad with names - but the lady who runs parts is so helpful.
Please tell her and Mike thank you for us.
— Heather W.
Good afternoon Sirs:
I think it goes without saying that in this day and age of tight profit margins and the need to promote aggressive sales, the inherent demand for enhanced customer service becomes paramount. With that said, having owned four (4) RV's over the past two decades, I've dealt with a number of sales personnel...Some good, some not so good.
Notwithstanding, I believe that our most recent experience my partner ( Colleen ) and I had, wherein, we purchased a 2005 / 29 foot -Komfort 5th wheel trailer from Voyager RV is worthy of note. In particular, one of your sales personnel, that being Mr. Brian Biccum.
I would like to say that Mr. Biccum is the consummate professional and serves as an excellent representative of the sales and service offered by Voyager RV. Right from the very first minute, we found Mr. Biccum to be very knowledgeable, pleasant and most of all, incredibly accommodating.
I have no reservations what so ever in saying that not only will we purchase our future RV's from Voyager RV, but, I will ensure to promote the sales and service to all my friends and associates in my area of influence.
You have an incredible staff, in particular Mr. Biccum and I would've been remiss if I never brought my thoughts forward.
Thanks again for a great experience.
— Randy K./ Colleen T.
Just wanted to say a big Thank You to Mike and all the staff at Voyager RV. They were all so very helpful and the service was excellent when we were purchasing our motorhome. They certainly made the process easy for us and were so very accommodating. Thank you! We are looking forward to many new adventures! You guys rock!!
— Wayne and Shirley S.
Thank you so much for all of your patience and help! You have been fantastic.
Looking forward to a happy future with you and Voyager RV.
— The Frasers
Thanks so much for the picture. I meant to get one of you too. We will get one next time we see you for sure! We got home and parked beside our house, safe and sound. The bed is soooooo comfy! Still working on putting things away and being selective this time...... I won't be filling all cupboards!
Thanks again for all you did for us.
— Bev F.
I just wanted to take this opportunity to let you know how pleased we are with the work we had done there on our return from the States. I love the new sink! So much easier to clean. The staff in Service was courteous, efficient and so easy to deal with. We are very happy and just wanted to thank you and all those who worked on our 5th wheel.
— Karen and John B.
There were no issues getting home. Thanks again for the awesome treatment. I have never felt so special buying anything in my life.
— Stew M.
Hello Mr Friesen
We just purchased our very first used RV ever, and we purchased it from Voyager RV sight unseen, while we were enjoying the winter in Mexico, although my brother Lou and his wife dropped by the lot to look at it.
It was his visit to your lot that fortunately brought Lou in contact with your sales rep. Kathy, who maintained correspondence with us about the RV while we were enjoying the beautiful beaches.
I think it is fair to say that often we take good people for granted, but I just couldn't let Kathy's professional business manner go by unnoticed. Her emails including pictures, were sent efficiently, in a friendly business like manner, and provided details that I sought out. Kathy provided the very best efficient service, and followed up immediately on a any questions I had, needless to say I was impressed, and as a result she gained my confidence quickly.
The RV was a small sale compared to purchasing a new unit, but Kathy treated us like it was a big sale!
I think it is important for you as manager to hear from buyers like me when an employee is exemplary, and Kathy is just that. Your company should take great pride in having Kathy as a Sales representative.
In the future when I look for an RV I will drop into Voyager RV again, and look for Kathy who will hopefully still be working at your lot.
— Jack and Bal van Beers
We got home with no problems and the truck pulled the 5th wheel easily. Now we can hardly wait to get out camping, hope it's a really early spring. Would also like to thank everyone at Voyager RV, from the moment we came through the door until we drove off the lot with our RV we were treated wonderfully. We definitely would recommend Voyager RV to anyone looking for a trailer and we would not hesitate to purchase from you again in the future.
Have a great Christmas and wishing you all the best in the New Year.
— Susan H.
Just wanted to say thank you for all your help with the purchase of our new (to us) RV! Especially Ian Gorst.. His commitment to enabling us to complete the deal was amazing ! Who would have thought that we could successfully buy an RV long distance, site unseen , with only the Internet and a phone !! And take delivery within ten days of first talking with him!
Also , thank you so much to all the staff who helped get us on the road .. Especially those who stayed after hours to help us transfer everything from our old RV to our Coach!
The Coach has turned out to be everything you said .. And more!
— Dick & Diane C. - Yorkton, SK
Thanks Mike Roberts, for everything you all did to help us with the purchase of our
new trailer. Everyone was so friendly and helpful, and all our questions
were answered. We had a good trip home, and it is now parked safely in our
back yard. Not a scratch on it! ha, ha. Can't wait to use it next spring!
Bye for now,
— Marie H.
Just wanted to say THANK YOU again for all your help with our new coach.
We absolutely love it ! We made it to halcyon hot springs on the 8 pm ferry. Just an hour behind our kids.
Please thank everyone who took part in helping us get moved and on our way. Greatly appreciated!
I just recently purchased a Jayco with the help of Mike Roberts. Mike showed awesome knowledge about the trailer and was a lot of help answering all my questions I had before buying the unit. I had a few problems after the first camping trip and Ron and the rest of the guys in the service department did an awesome job fixing everything right away!
I will definitely be going back to Voyager in the future!
Thanks to everyone!
— Reid S.
Good news again! We camped just outside of Ottawa for four days and everything worked just great, including the hot water, after we adjusted the values as Rick instructed!
We must recommend VOYAGER RV service to everyone we meet!
We look forward to seeing you again come winter!
Judy says HI
— Ciao for Niao, ARNE
Thank you for the follow up. I would have to say that Mal was one of the
best salesman we dealt with. He did provide some follow up videos and we
received numerous follow up e-mails from him. (I was disappointed with the
response/follow up we received from our local dealerships in Kamloops which
promised us they would be in contact and never were.) He was very helpful
while we were on the lot, showed us various models and at no time did he
make us feel rushed as we "window shopped". Unfortunately, we were at the
beginning of our shopping when we visited your lot.
You certainly had the best prices for new models that we found; We have purchased a used trailer
in excellent shape in the price range we wanted to be in & with the features
we were looking for. I have been told by most that after a short time in the
RV world you will want to upgrade as your needs change. Mal would be my
first choice should we upgrade in the near future and if a Jayco model fits
our needs. Of all the salesman we talked to, Mal definitely stood out above
the rest. It was obvious he wanted our business.
Brenda's better half,
Everything has been great with the trailer. We've been out 5 weekends and we have nothing but good things to say about it. Absolutely no issues so far. May have some friends coming down in the fall or spring of next year looking for the same trailer (2015). They have an older Jayco and really like our layout and quality. I've mentioned your name so hopefully things will work out for them.
— Jeremy C.
yes we have gone out twice to one of the near by lakes. Everything is great loving it,and we are very happy with the trailer. Lots of compliments from people how the color matches our truck. Andy brags about your company, saving money and the service. We are working most of the summer. sometime in late august or early sep. get away for a week. maybe down the road we might upgrade to a bigger keystone. Best wishes to all the staff and THANK YOU AGAIN......ttul...
— Debbie & Andy S.
Hello Mike Roberts
Merrill and I had a great return camping trip home. Thanks to you and the crew at Voyager.
We have already started to spread the word about our experience with you and your team. Every detail from money to mechanical and the booking of our first campsite was incredible. Anyone that I talk to about campers definitely knows who Voyager RV is now. We will send you all the business we can, including
ourselves in a few years. I would refer anybody to you.
Thank you so much again, Mike
— Lawrence and Merrill D.
Just a short note to say a special thanks to all the crew who helped get us on our way, especially the guys who I will refer to the OLDER GUYS who went out or their way to help when we thought there was going to be trouble with the hook up. Also to the parts shop manager who was fantastic the whole time. I will not forget you a special thanks.
We were treated just fantastic by everyone.
— Laurie & Linda
A quick note to say thank you to you and your awesome team at Voyager for the awesome service we received from the office and service department when we picked up our trailer . I did not weant to disturb you as you were training so did not get to thank you personally.
I will highly recommend you and your team to anyone looking to buy an RV
— Regards Kim and Walter
We bought a 2005 Okanagan Eclipse ELL24SL last fall and picked it up the end of April. We wish to thank Mike Roberts for his accurate on line presentation and your office and service department for excellent service. The only surprise we had was the terrible condition of Highway #1 because of spring frost heaves.
Nothing shook loose and we know the unit is solid. We will recommend Voyager RV to friends.
— Armond G.
Trailer towed like a dream we camped in Merritt lundbom lake provincial park. Snowed an inch overnight!!!!!!!!! Furnace came in handy. I felt like I was treated like gold by every single member of the staff at voyager. It was a pleasure to purchase such a large investment from voyager RV.
Thank you very much.
I just want to acknowledge the professional and good service I received when I picked up my trailer on April 16th.
I would like commend Mike Roberts in closing the deal and arranging storage until I could come to Winfield to pick it up. The delay was due to snow conditions on the Coq and Connector. I would also like to thank Lisa in the parts department for her assistance. Thanks to Ian for explaining the features of the trailer to my wife and I. There were a couple of other people involved in getting us on the road. Someone did some re wiring for the stabilizer jacks. Someone one did the final hook up and someone hauled the unit to the edge of the property. All in all there were a lot of people involved and everyone appeared to enjoy what they were doing. Thank you very much for the good service.
We arrived home in Victoria without any problem, but have not had an opportunity to go camping. I'm sure there will be some questions after our first trip.
— Frank F.
Hi Mike Roberts,
Terry and I thank you from start to finish the Professionalism in the purchase of our 2014 Springdale 202qb.
— Gord & Terry
We are loving our Springdale!! Were gearing up for camping season.
Thank you for reminding me about roof inspection were heading down in July to your neck of the woods and closer to summer i will touch-base with voyager to schedule an appointment.
Good Morning Allan,
Just wanted to thank you again for your help yesterday and to let you know we had a terrific ride home. Dave, I also wanted to reach out and thank you and your terrific crew that assisted us yesterday, teaching us about the operation of things inside and outside our new Jayco Precept. They answered all of our questions and each offered us to contact them at any time if we had any further questions, which gave us a tremendous amount of confidence.
You have a great team!
— Larry & Linda
Good Morning Mal,
Yes, we are sure looking forward to getting out. Now if the weather would just cooperate a little. We had a good orientation with Bob and the hitch with Ian. The only thing we must ask about is the trailer braking system, specifically if it ever needs to be adjusted inside the truck (from the dash setting). We can cover that when we pick up. Overall sales and service experience at Voyageur was top notch. As you probably could tell we have high expectations and expect a lot. Your attention to us over the past year is the reason we decided to buy from Voyageur. You personally made the difference.
See you about the first of April for pick up. We will ask that you summer-ize the unit so we are all set to go.
— Don & Norma C.
Thanks to you and all your staff that made this purchase feel great. Kerrie and I will pass on the great customer service to other friends who might be in the market for a new/used RV!
— Dave and Kerrie H.
Thanks so making it so painless! We are very happy with our trailer.
— Ken and Betty O.
Service has been impeccable since my first contact with your company a
couple of years ago. Quick and accurate responses, no undue pressure,
A+ for service.
We were very happy with purchasing our new DENALI travel trailer from Voyager in 2012, staff was very friendly, helpful and accommodating.
Will, gladly, give further referrals to anyone. Again, thank you very much.
— Harry and Luby O.
We have told many people where we got our trailer and we are loving it. We are arrived home yesterday and made sure to get in a week of camping before we did arrive home. We loved it and know we are going to get lots of use out of it in the future.
Thank you again for your great customer service and we look forward to dealing with you guys in the future.
— Doug and Kelly
I was very impressed by the service I received from Mike Roberts. He went above and beyond our expectations for answering our question -- including posting a comprehensive review of the unit to YouTube for us to view.
We are still exploring our options and timing for purchase, and Mike's service demonstrates why Voyager RV is a place to deal with when we are ready.
— Bob W.
We have just purchased a new RV at Voyager, and we were so impressed with the service and in particular, with the attitude of everyone with whom we interacted. From our salesman to the accounting folks, the service technicians, and the parts folks, we found everyone so pleasant and helpful. It is very clear that they enjoy what they do, and that makes the experience of dealing with them a true pleasure! We would recommend this dealership to anyone considering an RV purchase or service.
— Doug and Carol
HUGE thanks to the Voyager staff, especially Ron, for standing behind your warranties and allowing me to have my fridge fixed locally (Vancouver Island)! Thank you! Your service and help is amazing, second to none!
— Dave P.
Lloyd did an exceptional job of explaining everything to us. We are not big fans of extended warranties and insurances, but the way he explained it all to us made sense and practical. Really enjoyed our visit there! The perks such as night at Holiday Park, gas coupon, voucher for store are something we never got from our previous RV dealer. Good Job! Very impressed!
— Garry G.
It was a first time RV purchase and we bought what was possibly the cheapest (price, not quality), RV on the lot. Yet the service was excellent, at no time did we feel an unnecessary time burden. The folk were friendly and efficient. A very, very satisfying experience.
— Ian G.
Vicki and I had a nice time camping in the snow the trailer functioned very well in the cool weather its just perfect for us we made it home no problem.
Thank you to you and your staff at Voyager for making it so easy to purchase, you're all 1st class.
— Vicki & Mike
We were able to take the trailer out once before putting it away for the season. It was very comfortable and roomy. We can't wait for the 2013 season. However, two problems showed up when we used it. The lights didn't work properly when on 12 volt. I bought two LED lights at your parts store and found when you turned on the second light, the first one would go out. It was discovered that there was a dead cell in the battery. The trailer connector to the vehicle had stripped threads on the retainer causing the retainer to fall out.
I took the trailer to your service department and one of your service reps took care of everything so fast that I didn't have time to thank him before he left. I am very pleased with the after sales service and I have highly recommended your business to my RV friends.
Please pass on my kudos to the service department and the fellow that took care of my issues....Thanks again for the great service.
— Dennis M.
It is my pleasure to send this letter of gratitude. We have been buying vehicles of one type or another for 50 years and we have never been so pleased as with the staff and service at Voyager R.V.
For the past 2 years we have been searching for a new or newer R.V. Our first encounter at voyager was with Jon Newton, we were and still are so impressed with him. He is without a doubt the most accommodating, sincere and informative sales-person we have ever encountered. His knowledge and personality was fantastic. Once we had made the decision to purchase and everything signed on the dotted line he helped us un-load and re-load our units. This was after hours we and in intense heat. He said he would not leave us until the job was complete. I powered out - he kept going. We have had communication with him since and as always was gracious and accommodating for what was beyond necessary.
We would also like to acknowledge LOGAN WALKER, service manager. Oh My Gosh!!! what an amazing person. Once again his knowledge and personality were over-whelming. We are from Vanc. but traveled back to Winfield for service because of your staff and in particular LOGAN. His patience and detail to problems was astounding. He made us feel so welcome and did not rush through our issues. ln our many years we have never met anyone so dedicated and sincere. He is a Treasure.
Both JON and LOGAN are true asset’s to your company and we hope you appreciate them as much as we do.
Your entire staff are wonderful, unfortunately l do not remember all of their names.
We have recommended VOYAGER R.V. to all those we have encountered who may be looking for an R.V. in the futures. Our compliments to you, your company
and your staff.
— Jim & Lynne D.
A very special note of thanks to the Voyager Team. You made our R.V. purchase a very enjoyable experience.
We have to say a big thank you to Bruce for his professionalism, honest, and great sense of humor. We believe
Voyager has a winning formula, people that really look after their customers in a friendly, caring manner.
Based on our past experiences at other RV centres, this was just the best. We look forward to our future
dealings with you.
— Pat & Jack S.
We did enjoy everything about our trip to Voyager, and we are busy getting
our new rig ready for our first holiday trip in early August.
We're very happy with our purchase, the new coach will give us a new and
more comfortable experience in our travels.
Thanks again for your excellent customer service,
— John & Alison
Just wanted to say thanks for everything! The trailer is awesome! Dodge pulled it no problem, had a sweet time camping no problems or issues, hassle free weekend! So thanks again for making it possible we really appreciate everyone over at voyager RV. We're so pleased!
— Kaylee E.
This was our 2nd RV from Voyager. When we need a new one we will be back for a 3rd.
— Brian N.
Any and all staff members we met were very friendly and helpful ...Voyager RV has a GREAT bunch of people working for them....
— Michele I.
We are very pleased with our trailer and have received many compliments. People have asked about where we bought it and we have highly recommended Voyager RV. Thanks,
We really appreciated the superb service we received, from our salesman to the fellow who attached our hitch to the truck. Everyone was so nice and helpful. We are also so thankful that Voyager RV was able to get our financing and RV ready, along with the walk through on the same day that we arrived to purchase it. Voyager RV has the best service and in the future when we buy another RV we will go to Voyager RV. Thanks from the bottom of our hearts.
— The Osmonds, (Trail, BC)
Word of mouth is the best advertising and I will not hesitate to recommend Voyager RV to my friends.
— Marc H.
We asked for a few more pics of the rv and our salesman was very prompt at getting me a full video walk through of the exterior and interior of the RV also Lloyd was very friendly and helpful with financing and insurance of our RV. we would definitely recommend anyone to your dealership because of the great customer service . thanks again for all your help.
— Wallace H.
The salesperson and the person who gave us the orientation on how to operate the unit went out of their way to help us. We couldn't have asked for better service. They even fixed a problem I had with the wiring on my vehicle. We couldn't take advantage of the Holiday Park 3 for 1 deal, because we bought a tent trailer. But all other service was absolutely excellent and I have told all my friends about the wonderful service we received.
— Bertha K.
Thanks for all your assistance. We were both impressed with all your staff, on how helpful everyone was. We left there feeling well taken care of and much more knowledgeable about our RV.
We would recommend you to anyone that is looking for a rec vehicle.
— Orville Z. & Jeannine G.
Don Hunter was very friendly and helpful. While we were waiting for the camper papers, we were speaking to other staff who were also very friendly. The money-guy and walk-thru person were friendly and helpful and so too was the fellow in the Parts shop.Overall, Voyager was a great experience so far and we are your customers and likely to return to you first when we are in a position to upgrade or change RVs.
— Joe & Barb B.
Thank You so much for making this experience so easy and stress free!!! Also a big huge thank you to our salesmen, Mal Fancy and to Lloyd in Finance!!! We will certainly be recommending Voyager to our friends and family.
— Greg & Jennifer J.
Thank You to Mike and the staff at Voyager RV for the awesome service....We have a couple of friends looking for a New RV and I have highly recommend Voyager RV... Thank you again
— Andrea & Al B.
Lloyd, Mike was just great what a excellent trip home.
Today will be spent de-winterizing the unit then finish the job of leveling it while Sue organizes the setup of our new RV. Thank-you for explaining our options so clearly. It was a most excellent experience from start to finish with very little stress to deal with.
Now we have many years of fun ahead of us...
— Harold & Sue B.
We just purchased a trailer from Voyager RV and cannot rave enough about the service that we received from your staff! From your salesman Don Hunter, to Lloyd in Finance, Bob with the RV orientation to the service technicians. This process for buying our trailer was a hassle free experience! All the staff were very professional and had pride in their jobs. Thank you very much for making buying an RV a pleasurable experience!
Dear Mr. Friesen,
Thank you very much for covering the cost of fixing the issues we discovered on taking delivery of our Class C. Your determination to make us happy customers shows how justified we were in dealing with your company.
We will certainly recommend Voyager RV Centre to any of our friends interested in buying a new or used RV.
Yours very sincerely,
— Frank & Pam H.
I would like to inform you the Newmar unit was delivered, an hour early, but we managed not to keep the driver waiting too long. I have to praise Voyager RV on the exceptionally clean condition of the unit. Very Impressive!!
— Dale O.
In closing I would like to thank everyone there for the great service. Mal & Bob went out of their way to help me understand why the Winnebago Itasca was the right choice. The staff of Voyager RV in every department took the time to listen & help. THANK YOU, Miles of smiles for all of you.
— Mike P.
We have traded up our fifth wheel may times over the years and have never received the level of service and care provided by Voyager RV. Our salesman Allan Roberts and Sheila Coombs were very caring and took the stress out of trading. I also found Ron Brown to be the best service advisor I have ever had the pleasure of dealing with. Thank you Voyager.
— Bill F.
We would like to pass along our extreme gratitude for all your staff going the extra mile in helping us with this most difficult problem. I am sorry but I cannot remember the names of your staff. Without the keen eyes of the young lady mechanic spotting the undercarriage problem we may not be here today discussing this situation. Ron Brown for all his extra help which was beyond the call of duty.
To the young man who worked on the problems thank you so much for the excellent job you performed. To all the rest of the staff who pitched in again thank you. We are now down in Yuma for the winter and the unit performed very well on the trip here.
Never before have we received the extreme customer service that we received from your company. Most places try to rush you out the door and then you are back there getting the same problem fixed time and again. We did not experience this at your business, rather the exact opposite. They kept telling me "You are not leaving here until this unit is safe to move".
Jason, could you please pass along our most grateful heartfelt thanks to each and every one of your staff for GOING THE EXTRA MILE IN CUSTOMER SERVICE. We would not hesitate to recommend your center to all our friends. Thanks once again.
— Paul & Lori J.
My wife and I wanted to trade our 2003 Sunova 30B in for a new 2011 Itasca Sunova 33C Class A. We tried all across Canada looking for the RV. Thanks to Allan Roberts, a salesman at Voyager RV Centre, we closed a deal and had the RV special ordered.
Voyager RV Centre is definitely #1 as we had to travel from Thunder Bay Ontario (1,700 miles one-way) and would do it again.
We experienced a flat tire shortly after we began our trip home. Jason Friesen, the sales manager at Voyager RV, refunded a portion of the new tire that I had to purchase. An action such as this shows you how the dealership is. We sure wish Voyager RV was closer to us. Thanks guys.
— Terry & Joyce B.
We recently purchased an RV from Voyager RV in Winfield and were extremely pleased with the way we were treated throughout the transaction by our sales representative Allan Roberts and Lloyd Campbell, Financial Service Manager. We never once felt pressured or stressed and they both did their best to make sure the deal would work for us.
In all the years of buying vehicles this has been our best experience. I never thought I would ever say that buying a vehicle let alone and RV would be a fun, stress free process. Our hats are off to these gentlemen and to Jamie who prepped our purchase and came in on his day off to give us an orientation to it. We would highly recommend them if you are looking for an RV.
— Norm & Carol C.
It is a pleasure to deal with a company that values its customer\'s satisfaction above all else. From our initial contact with Voyager RV to the sale and picking up of our motorhome, the Voyager RV staff - Allan, Lloyd and Shane went out of their way to make sure our dealings with Voyager were top notch.
The motorhome, bought over the internet, was everything that Voyager promised and we are very satisfied with it.
— Bob W.
I would like to express my thanks and appreciation to the staff and management of Voyager RV. We bought our used 2006 Sportscoach Encore Diesel Pusher. Voyager put us up in a nearby park for two nights to get used to the unit as well they were nearby to service the unit.
On our trip to the coast there were a few kinks that had to be looked after which we paid for and Voyager true to their word covered the cost of most of it. It is really refreshing to deal with and honorable company and we will be back. Jim Westendorf
— Jim W.
I would like to thank everyone involved with the purchase of our Forest River SunSeeker 29 Ft class C motorhome. I would like to commend you for your professional dealings and making the whole process extremely pleasant.
We had a small problem with a drive line vibration and with absolutely no hesitation Voyager went the distance and made the problem right. It is very refreshing to deal with an organization that cares about its customers.
I will definitely be back in the future when its time to upgrade. Thanks Again.
— Alan F.
Hi Jason, We had a very enjoyable trip driving our Georgetown back to Kamloops. Larry was soon comfortable with the motorhome, and once we were home he said he was ready for a trip any time! The motorhome is even nicer than we remembered from our previous trip down to Voyager. Thanks again for all your guidance, patience and thoroughness. We couldn't have done all this so smoothly without you! In our book, you are a number one salesman and we'd highly recommend you and Voyager.
Have a great day, and a great summer!
— Sandra & Larry
We have had the best service ever at your Business. Every single one was genuinely nice and helpful. Thank you so much - We are very happy with our 1996 Okanagan that we bought there in March. Your owner/boss should be very proud of all of you!
— Jim & Loretta S.
Mom did actually find an RV, she went down for the show and made a wrong turn just before getting there and found a private sale. She ended up getting a 2007 24' Triple E with 2 slides for what we think is a great price.
I must say, in our tour that day last week Allan was by far the most helpful and friendly salesperson we came across. I will most definitely come to see you if my family gets into a larger trailer again.
— Connie C.
We had been looking for just the "right" 5th wheel to suit our particular situation. After searching Western Canada online and on the telephone, we met our salesperson, Lorne Watson online when he responded to our email "trade in value" questionnaire.
When we finally met face to face, Lorne was very friendly and took us through Voyagers vast inventory where we finally found our match. Lorne and the staff at Voyager RV made our purchase go extremely smooth with the professionalism you would expect making a major purchase. To all at Voyager RV....Thank You Very Much.
— Rod & Sandy
Hello Lloyd, Justin, Bob and all the people who were involved!
We would like to thank all of you for the very excellent and friendly help you gave us to get our new RV. We must say, Voyager RV has from sale to finance to orientation and to the end explicit knowledgeable people who go out of their way to get us on the road safely.
They even looked after our dog. This was for us a very big experience we will never forget. If we ever need help with our RV or anything, we know where to go. Again a big thank you to all of you.
— Nik & Margret R.
Thank you Jason. You just made my day. I have had a very good experience with Voyager RV from our initial purchase to the work I had done this week.
You and your staff are truly professional and knowledgeable. Bruce always has a smile and a good story every time we meet.
— Mike K.
Made it back to Dawson Creek last night, had a leisurely trip back (actually were waiting for the snow to melt here), "camped" 3 nights.
We are extremely thrilled with our new purchase and service we received from everyone at Voyager RV. The truck handles the trailer perfectly.
Thanks again Bruce, please pass on our appreciation to all involved with this purchase for getting us on the road so professionally and fast.
— George & Pinkie N.
I would like to take this opportunity to express my appreciation for the outstanding service that I received from you, Lloyd, Bruce, Logan and Sara.
I have purchased four recreational vehicles over the last 10 years and none of the dealers prior to yours came even close to your dealership in service, support and courteous approach to our purchase.
We had never had an orientation at any time of purchase before and never had questions answered so promptly as you and the staff did for us.
I had and will continue to recommend to anyone looking for a recreational vehicle in the future to be sure to contact Voyager RV.
Thank you for your support and knowledge in the purchase of our motorhome.
Have a Happy Christmas and a successful New year 2010.
— M. & J. Henderson
I am very happy with the service provided by Jason. In fact, your dealership's service has been second to none on all questions answered and we have been communicating with many many dealerships (US & Canada) in search of the right unit for us.
Although we have not seen the unit, I found Jason's price quote (see attached) to be reasonable and this is the first I've heard of the $500 fuel card, making it more attractive to consider a visit to your lot.
The salesman also sent us a video tour which I thought was cool!
— Corey C., Fort Sask, AB
The camper (rode) very well on the truck. Home by 9:00 PM.
It was a pleasure dealing with you and the staff.
— Jim H. (Surrey, BC)
MERV GOT HOME LAST NIGHT WITH THE MOTOR HOME. I ONLY TOOK A FAST LOOK (IT WAS LATE) BUT SURE SEEMS TO BE EXACTLY WHAT YOU TOLD ME IT WAS. MERV SAID IT HANDLED BEAUTIFULLY. I AM VERY HAPPY. THANKS FOR EVERYTHING.
— CAROLYNN C. (Creston, BC)
Good Day, I would like to thank Mathew Cockin, Service Technician, for his outstanding dedication to his work and his attention to keeping customers like me happy.
In July I purchased a 6'10" Northern Lite camper that needed extra hours of hard work and creative problem solving to finally get on my Tacoma truck.
At 9:15 Saturday evening, I finally drove away with my camper on my truck with a big smile on my face!
Thanks to Mathew who put in the extra long hours of sweat and frustration to make the sale work. Thanks again, I am lovin' my camper.
— Magy O.
We would like to thank you so much for all your help and great deals you did for us to purchase our lovely trailer! Your staff is unbelievable! They were all so kind and helpful. They made us feel so welcome and comfortable.
They all had smiles on there faces, they looked like they were happy to be at work! We do love the trailer! We are so happy that we went with the Fleetwood. Our truck pulled the trailer really nice.
We camped a few days on our way home. Everything went well except a few drawers didn't want to stay shut while we traveled, so Curt is going to try and fix that if he can.
That was incredible service and we are so grateful for it.
— Jill & Curtis
I am just conveying a letter of appreciation for the service that I received from your dealership. Both the salesman, Jason Smith, and the crew working on getting the new used fifth wheel that I purchased up and ready so as I could take it home that day.
Would you please let your employees know that a very happy customer will not forget their service and that I will be recommending you guys to anyone thinking of a RV purchase.
— Tolin P.
It's easy to complain about poor after sale service, and easier to forget to compliment those that got the extra mile to ensure that their customer receives the highest standard of after sale service that can be provided. I bought a new motor home from Voyager RV in June of 2006, and have enjoyed excellent warranty service ever since. This despite the fact that Calgary and Winfield are situated some 594km apart, about an eight-hour drive.
I'll tell you a little of how I arrived at your door. I was interested in seeing the Itasca Cambria or Winnebago Aspect (26A). The two local dealers were not interested in having the 26A in their line. I inquired of Winnebago as to where either could be viewed, and was directed to Voyager RV. I called your dealership and spoke to Ian Mercer, one of your sales people, and arranged a time to fly out for a demonstration of the RV.
I liked what I saw, and at this point I could have easily returned to Calgary and ordered a unit locally. I was so impressed with Ian's honesty and straightforward way of doing business; I chose not to do so. I felt he had earned the sale, and he should get my business. I have not regretted that decision.
My dealings with your service department have been equally pleasurable. I have had a few warranty issues that, because of distance, have been a bit complex to coordinate. Ron Brown, your Service Advisor, and his predecessor Jason Semeniuk have always been able to enlist the cooperation of Itasca and a local Itasca dealer to get things done.
While I have had warranty service with your own service department, that eight-hour drive is a problem, unless I am in Winfield for another purpose.
I am pleased that I bought my motor home from Voyager RV. Your people are a pleasure to do business with. I think what sets them apart from others, is their obvious integrity and a willingness to make the extra effort to see that the customer's needs are satisfied to the best of their ability. Congratulations on receiving the Winnebago's "Top Itasca Dealer in Canada" award. You certainly deserve it.
— Wm. H
On sat Mar 19,2011, we accepted our new Springdale 267nh ssr, and it was delivered. Our going to the RV show last weekend cinched the deal. Mal Fancey, must have shown us at least 8 units, and we already kind of knew what we wanted. He was very attentive and able to answer our questions. He said I think the one you want is on the lot and sent us out to see Bruce, it was on the lot. We purchased it next day. While we were looking my brother-in-law asked us to view the 1881 Lance for him as he wanted to buy as well, but was still comparing to one in Kamloops, and 2 at another dealer in Kelowna, we went home and told him it was a really nice unit, and what he was looking for. He will purchase Mar 22. This is our third unit from Voyager, our first one was a big camper purchased about 1992, out second was a 25 ft. fifthwheel. We have been very pleased with our deals and rigs, and would purchase again here, because what makes the difference is how the staff deal with you for us...Thanks Mal and Bruce.
— Blaine & Joan N.
To all the staff at Voyager who helped us complete our acquisition of our new 28 foot Jayco , I would like to say thank-you very much. It was a long day for my wife and I after traveling up from Aldergrove. The service we received was top notch. I appreciated the help in hitching up the new trailer, along with the work that was done by staff I didn't even meet. This includes Jason who initiated the sale but was off the day we came up. Being able to stay at the park across the street was a nice touch which we really enjoyed. We will purchase from you again and will recommend you to our friends. We love our new trailer again thank-you all.
— Richard M.
Hi Mal, I just wanted to thank you and the Voyager Team for the great service that Sue and I received last week. It was a pleasure to deal with You, Lloyd, Rusty, Bob, Dave, Matthew, and Victor. It is not often these days that a company goes out of it’s way to help their customers. We really like our new Georgetown, and are looking forward to a short trip to the Othello Tunnels with our Camping Club next week. Thanks Again.
— Leo and Sue M.
Good morning Ward,
Pat and I want to thank you, and your staff ,for the professionalism shown to us from the sales, finance, parts, and service in purchasing our out standing Pinnacle. We made it home fine it started to rain at Cache Creek but no problems, I find it amazing how it tows over a pull trailer, no sway and no moving around when the heavy trucks go by. I have it now parked in our back yard for the winter, today, I am going to locate a cover for it and as well.
Again thank you, and I am sure I will be a great promotor of your dealership, I have already passed out a few business cards, our neighbors love this Pinnacle as we do.
— Walter and Pat W.(Chilliwack BC)
To the staff.
Sorry we didn't get back to you long before this, we had a busy summer, camping, fishing etc...
We wanted to let you know that we are more than pleased with the passport trailer we bought from you this summer. We had some good times with it, & we are very satisfied with it...Thank-you again for the good help & support you & the staff gave us. Merry Christmas to you all.
Take-care as well
— Gary & Betty C.