Voyager Support - FAQ's

Your Adventure. Our Expertise.

Have Voyager RV Related Questions? Here are some FAQ's:

General & Location

Hours of Operation

We are open Monday through Saturday from 8:30 AM to 5:00 PM. We are closed on Sundays to allow our staff to spend time with their families.

Need to reach us? Email us here.

Location

We are located in the beautiful Okanagan Valley at 9250 Hwy 97, Winfield, BC (Lake Country), just a scenic 5-10 minute drive north of Kelowna.

Get Directions on Google Maps

Do you have any Hidden Fees?

Absolutely not. The price you see is the price you pay, plus applicable gov't taxes & levies. No doc fees, no admin fees, no prep fees. (our competitors likely have surprise fees of over $500+ - beware!)

The RV Care Network

When you buy from Voyager RV, you receive priority service and parts discounts at 200 other top independent RV dealers across Canada and the USA, via the RV Care Network and it's alliance with the Route 66 network!

Buying, Selling & Standard of Care

What is the Voyager RV Standard of Care?

When you buy an RV from Voyager RV, you get our exclusive Standard of Care, which is a pkg that ensures you and your newly purchased RV are fully supported. You receive a $175 Parts Gift Certificate to spend on pickup day , a Lifetime 10% Discount on parts and service , and a 3-for-1 stay at Holiday Park Resort. Your RV also gets a full Pre-Delivery Inspection, Full Propane & New 12V Battery (for towables), a Professional In and Out Detail of your new RV, and more.

View the full Standard of Care benefits.

Do I have to go to an insurance broker before picking up my RV?

No, we've made it easy for you. We have on-site insurance agents available to handle your registration and insurance needs right here at the dealership.

This saves you the hassle of making an extra trip to an Autoplan broker. You can sign your papers and tow your new RV home the same day.

Do you accept trade-ins?

Yes, Voyager RV accepts a wide variety of RV trade-ins, as well as boats, cars and trucks as well! Trading in your current RV (or vehicle) is often the smartest financial move because of the tax advantage you get when trading.

You only pay tax on the cash difference between your trade value and the new or used RV that you're upgrading to, which can save you thousands of dollars.
Click here to see how we value trades.

Can you help me sell my RV?

Absolutely. Our RV Purchase & Consignment Program is designed to take the stress out of selling your RV.

With our straight-forward consignment process, we handle the advertising, showings, and even the financing for the new buyer. Alternatively, if you want a quick sale, we can appraise your late-model RV and buy it outright for cash. (condition-dependent) Learn more on our Sell Your RV page.

What RV financing options do you offer?

We work with major Canadian financial institutions (like Scotiabank, TD, RBC, etc) to offer competitive fixed RV finance rates.

We can structure RV loans on New or Used RVs with amortization terms up to 20 years to keep your monthly payments affordable, but rates fixed for a 5-year term. And when you finance your RV with Voyager RV, there are no penalties to pay down your loans partially or fully at anytime.
Visit our RV Financing Credit Application page to get pre-approved.

What is your 10-Day No Hassle Exchange?

We want you to be 100% happy with your purchase. If you take your RV home and find it isn't the right fit for your family, or you wish you chose differently, our RV industry-leading 10-Day No Hassle Exchange policy allows you to exchange it for another unit (of equal or greater value) that suits you better [cite: 12]. Voyager RV is the only RV Dealership in Western Canada with a customer-first policy such as this. (*some conditions apply)

Service & Maintenance

What makes & models do you service?

For general RV services and maintenance and upgrades, we service ALL RV makes and models, even if you didn't buy from us. For fixes to newer RVs that are under Factory Warranty, we will perform this service work on any manufacturer brands that we are partnered with. (i.e. Jayco, Grand Design, Winnebago, etc)
Our Red Seal technicians are here to help. Visit Service Dept.

How does your Mobile RV Service work?

Can't bring your unit to us? In Spring, Summer and Fall... our fully equipped Mobile Service van can come to your site. The service area is from Peachland to Armstrong & Falkland, and all areas between.
Book Mobile Appt
.

What should I know about Seasonal RV Maintenance?

Don't let the weather damage your RV. You can bring your RV in to Voyager RV for seasonal RV maintenance, or you can do it yourself! For the DIYers, here are some instructional checklists:

Do you have a Parts Store?

Our on-site RV parts and accessoires store is stocked with all the essentials to make great camping memories. We can also special order hard-to-find parts, and arranging shipping of RV parts directly to you. Visit Parts Dept
We also have an online parts store where you can buy parts from our RV Care affiliation - drop-shipped direct to you.Visit our RV Care Store

RV Types & Categories

What are the different Motorhome types?

  • Class A (The "Bus"): Built on a heavy-duty chassis, these offer the most luxury, storage, and residential amenities (like washer/dryers and full-size fridges). They feature a massive panoramic windshield and are ideal for long-term travel or "snowbirding."
  • Class B (The "Van"): Also known as Camper Vans, these are the smallest and easiest to drive. They fit in standard parking spots and offer great fuel efficiency. Perfect for couples who want to be nimble and explore cities or off-grid locations.
  • Class C (The "Cab-Over"): Recognizable by the bunk over the driver's cab, these offer a balance of living space and maneuverability. They often sleep more people than Class Bs, making them a top choice for families needing extra bunks without the size of a Class A.

What is the difference between a Travel Trailer and a 5th Wheel?

Travel Trailers connect to a ball hitch on your vehicle's rear bumper. They are the most common RV type because they come in a huge variety of weights and sizes, many of which can be towed by SUVs and light-duty trucks.

5th Wheels connect to a special "jaw" hitch installed in the bed of a pickup truck (directly over the rear axle). This setup provides superior towing stability, reduced sway, and allows for "split-level" floorplans with much higher ceilings and spacious living areas.

What is a Toy Hauler RV?

A Toy Hauler (available as a Travel Trailer or 5th Wheel) is designed for the active outdoor enthusiast. It features a heavy-duty rear ramp door that opens into a "garage" area for loading ATVs, dirt bikes, motorcycles, or kayaks.

Once your toys are unloaded, the garage space transforms into extra living space, often featuring drop-down electric beds or dining sofas. They are built with reinforced frames to handle the extra cargo weight.

What is a Truck Camper?

A Truck Camper is a demountable RV unit designed to slide into the bed of a pickup truck. This is the ultimate "go-anywhere" RV, allowing you to camp in tight off-road spots where trailers can't fit.

Because the RV is carried rather than towed, your hitch remains free, allowing you to tow a boat, horse trailer, or ATV trailer behind you. They are popular for hunting, fishing, and overland exploration.

RV Pickup Day

Duration

Please plan for a thorough delivery experience. The process typically takes 2 to 3 hours to ensure you are completely comfortable.

Full Orientation

A certified walk-through assistant will walk you through the operation of all major systems, including electrical, water, propane, and appliances in your newly-purchased RV. If you have extra questions, or need a re-orientation in the future - we can make that happen for you no-charge!

Hitches & Brakes

Our Service Department technicians can install necessary EQ and Sway bar hitches and brake controllers for your vehicle, for safe and comfortable towing.

Insurance & Registration

We have on-site insurance agents. You can sign your papers and tow your new RV home the same day.

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